Email marketing is one of the most effective ways to connect with your audience and drive conversions in 2025. With an average ROI of $42 for every $1 spent, it’s a proven strategy to grow your business. Here’s what you need to know to get started:
- Personalization and Segmentation: Personalizing subject lines can boost open rates by 26%, and segmented campaigns can increase revenue by 760%.
- Key Metrics: Aim for an open rate of 20–22%, a click-through rate of 2%, and a bounce rate below 2%.
- Mobile Optimization: 91% of people check emails on their phones, so use mobile-friendly designs with clear CTAs.
- Timing and Frequency: Send emails on optimal days (e.g., Wednesday for e-commerce) and avoid overwhelming subscribers by sticking to 2–3 emails per week.
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Writing Better Subject Lines and Preheaders
Your subject line and preheader are the first things recipients notice about your email. With 69% of people deciding whether an email is spam based solely on the subject line, nailing these elements can make a big difference in your open rates.
Subject Line Writing Tips
Research shows that the best-performing subject lines are around 7 words long (about 41 characters). Here’s how to make yours stand out:
Length and Structure
- Keep subject lines under 50 characters to ensure they display fully on mobile devices.
- Use action verbs to encourage engagement.
- Avoid using all caps or excessive punctuation, as these can come across as spammy.
The Power of Personalization
Adding personal details, like a recipient’s location, can boost open rates by 10–14%. Personalization makes your email feel tailored and relevant.
One of the most famous examples of a subject line’s impact comes from Barack Obama’s 2012 presidential campaign. Through A/B testing, they found that the subject line "I will be outspent" brought in $2,673,278 in donations - over $2 million more than their lowest-performing subject line.
Don’t forget that a strong preheader can amplify your subject line’s effectiveness.
Preheader Text Tips
While subject lines grab attention, preheaders reinforce your message and encourage recipients to open your email. Surprisingly, over 90% of email campaigns skip custom preheaders, giving you a chance to stand out.
Key Preheader Guidelines
Element | Recommendation | Why It Matters |
---|---|---|
Length | 40–130 characters | Varies by email client |
Content Priority | Put key info first | Limited preview space |
Style | Match subject line | Creates a unified message |
A great example comes from Netflix in December 2020:
Subject: "Coming Monday, December 14th…Tiny Pretty Things"
Preheader: "Get a first look today"
This pairing works because the preheader complements the subject line, adding curiosity and urgency.
A/B Testing Methods
Testing your subject lines and preheaders is one of the best ways to improve open rates and, ultimately, conversions. To get accurate results, focus on testing one element at a time.
How to Test Effectively
- Start with a clear hypothesis about what you want to test.
- Prioritize testing elements likely to have the biggest impact.
- Use a sample size large enough to ensure reliable results.
- Analyze the data carefully.
- Apply what you learn to future campaigns.
Jay Schwedelson, CEO of Outcome Media, puts it perfectly:
"If people don't open your email, who cares what's in your email? No one's seeing all this beautiful artistry you did. ... We need to spend time and energy on the things that get the email open."
With 91% of people checking emails on their smartphones, always make sure your subject lines and preheaders are mobile-friendly.
List Segmentation and Personalization
Email segmentation is a proven strategy for improving performance. It can increase open rates by 14.31% and boost clicks by an impressive 100.95%.
How List Segmentation Works
Segmentation involves dividing your email list into specific groups, which can lead to a 760% increase in revenue compared to generic campaigns.
Here are some common segmentation categories:
- Demographic: Factors like age, income, and job title help tailor recommendations.
- Geographic: Information such as location and time zone enables localized offers.
- Behavioral: Purchase history and email engagement guide relevant content.
- Psychographic: Interests, values, and lifestyle create deeper brand connections.
A great example of segmentation in action comes from Hewlett-Packard. By targeting just 2% of their email database with specialized content, they achieved a 300% increase in open rates and 600% higher click-through rates.
Mistakes to Avoid:
- Over-segmenting your list too soon
- Not gathering enough subscriber data
- Ignoring engagement metrics
- Failing to regularly update segments
Once your segmentation is in place, you can take it further with advanced personalization techniques to boost engagement even more.
Advanced Personalization Methods
Personalization goes beyond just adding a subscriber’s name. It uses dynamic data to create highly relevant content. Cathy Howard from Hewlett-Packard explains their approach:
"We are very careful not to spam subscribers, and very careful not to inundate them with emails that are just broad-based messaging. We want it to be an experience that is relevant and something that would be engaging to that subscriber."
Dynamic Content: Brands like Li-Ning have shown how powerful this can be. By using demographic and behavioral data, they achieved 49% of email-driven sales from just 11% of email clicks. Their approach included:
- Data Collection: Offering strategic incentives to gather useful information.
- Behavioral Triggers: Sending targeted emails based on actions, with triggered emails outperforming standard campaigns by 497%.
- Content Customization: Adapting messages based on past interactions.
How to Get Started:
- Start with simple segments before adding complexity.
- Use automation tools to streamline the process.
- Test various personalization strategies and track results. Keep in mind that 2.1% of customer data becomes outdated each month.
While 69% of consumers value personalized experiences, they want it based on data they’ve willingly shared. Transparency in how you collect and use data is critical for earning trust.
To maximize success, combine segmentation with dynamic content. This method has delivered exceptional results - triggered emails now account for over 75% of all email revenue, even though they make up less than 2% of total email sends.
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Email Design for Results
Once you've got targeted content and segmentation down, the next step is nailing the design. A well-designed email grabs attention fast - consumers decide within 50 milliseconds whether to engage, and most check emails on their phones. Every design choice should push the reader toward action.
Mobile Design Requirements
Mobile optimization isn't optional - 71.6% of consumers will delete emails if they don’t display correctly on their devices. Here’s how to make sure your emails shine on mobile:
- Font Sizes: Keep body text at least 14px and headlines 22px or larger. Apple suggests a range of 17–22px for easier reading.
- Layout Tips: Stick to a single-column design for quick scanning, left-align text for better readability, and ensure images fit within screen widths. Interactive elements like buttons should be at least 44px square for easy tapping.
"Well-designed emails will enhance every other part of your strategy. Making sure all of your channels' designs align will make your brand more recognizable and make all your assets perform better."
– Lisa Livingston, Principal Customer Success Manager at Klaviyo
Once your mobile design is sorted, shift focus to creating CTAs that drive clicks.
Call-to-Action Design
A great CTA (Call-to-Action) can significantly boost click-through rates. In fact, using first-person pronouns in button text can increase clicks by 90%. Make your CTAs visually clear and attention-grabbing.
Here are some standout examples:
- Airbnb’s "Start exploring"
- Better.com’s "Get the deal"
- Casper’s "Review the sheets"
Peel takes it further with bright green CTA buttons on black backgrounds for maximum contrast.
Making Emails Accessible
Accessibility ensures your emails reach as many people as possible. Here’s how to make them more inclusive:
- Color and Contrast: Use high contrast between text and background, avoid using color as the only way to convey information, and create a clear visual hierarchy.
- Structure and Navigation: Break content into easy-to-scan sections, add descriptive alt text to images, and use proper heading structures.
- Design Grid: Organize content into clear sections, maintain consistent spacing, and use responsive design to ensure emails look great on any device.
"A copy with adequate white space looks less intimidating and more friendly and polished. Thus, inviting the reader in."
– Eddie Shleyner, Founder of VeryGoodCopy
Email Timing and Delivery
Getting your emails delivered at the right time can make or break your campaigns. Only 79.6% of legitimate emails actually reach inboxes. This means improving delivery rates is essential for success.
Getting Emails Delivered
To boost your email delivery, authenticate your domain with SPF, DKIM, and DMARC. These protocols confirm that your emails are genuine.
"An IP reputation is hard to build, easy to lose, and hard to regain. Therefore, ensuring you are sending the best emails before they are sent will limit the damage caused, and monitoring, post-send, will allow fine-tuning - and it will allow you to know when further action needs to be taken to protect or improve your IP status." - Rob Pellow, digital experience director at Armadillo
Another crucial step is maintaining a clean email list. For example, Spotify tackled this head-on in March 2023, using Mailchimp's Email Verification API to clean up their 45-million subscriber database. Over 60 days, their bounce rate dropped from 12.3% to 2.1%, improving deliverability by 34% and adding $2.3M in revenue (Mailchimp Case Studies, 2023).
Once your emails are reliably delivered, the next step is to focus on when to send them.
Best Times to Send
Timing matters, and it often depends on your industry. Here’s what top companies have found works best:
Industry | Best Day | Best Time |
---|---|---|
Ecommerce | Wednesday | 10:00 AM |
Software/SaaS | Wednesday | 2:00 – 3:00 PM |
Marketing Services | Wednesday | 4:00 PM |
Professional Services (B2B) | Tuesday | 8:00 – 10:00 AM |
Data highlights that emails sent at 8:00 AM achieve a 20.32% open rate, while 4:00 PM sends result in the most orders. For B2B audiences, the sweet spot for engagement is between 10:00 AM and 11:00 AM.
Email Sending Frequency
After pinpointing the best times, it’s equally important to figure out how often to send emails. Overloading inboxes can cause fatigue - 73% of people unsubscribe when they feel bombarded. A good starting point is 2-3 emails per week, adjusting as needed based on performance.
Here are some tips based on trends:
- Educational content tends to perform well early in the week.
- Promotions often get better results on Thursdays.
Consistency is key. Sending sporadically confuses subscribers and can hurt deliverability. Keep an eye on these metrics to fine-tune your schedule:
- Open rates dropping? You might be sending too many emails.
- Low click-through rates? Your timing could be off.
- Unsubscribes rising? Revisit your sending pattern.
One effective method is letting subscribers set their own email frequency through preference centers. Companies using this approach have reduced unsubscribe rates by up to 25%.
When you combine well-timed emails with the right frequency, segmentation, and engaging content, your campaigns can achieve far greater impact.
Tracking and Improving Results
Once you've nailed email delivery basics, the next step is keeping an eye on performance and making tweaks to get better results.
Key Metrics to Watch
Keep tabs on these key metrics to understand how your emails are performing:
Metric | Benchmark | What It Tells You |
---|---|---|
Open Rate | 15-25% | How relevant your email is and how effective the subject line is |
Click-Through Rate (CTR) | 2.5-5% | Engagement with your content and CTA performance |
Click-to-Open Rate (CTOR) | 20-30% | Quality of content for those who opened the email |
Conversion Rate | 1-5% | How well your email drives revenue and ROI |
Here's an example: segmentation can have a huge impact. It increased open rates from 42% to 94% and CTR from 4.5% to 38%.
Testing and Updates
A/B testing is a go-to method for making your campaigns better over time. Test one thing at a time to see what works best.
Here are some examples:
- Teleflora tested personalized subject lines (e.g., "John, Your Blooms are Waiting" vs. "Your Blooms are Waiting").
- Dermstore compared different formats, like a statement ("Take Them Home...") vs. a question ("Did You Forget Something?").
- Pura Vida tested subject line length ("It's Back!" vs. "You wanted it and now it's back!").
Adding emojis to subject lines can boost open rates by up to 45%. Tools like Omnisend's campaign booster, which resends unopened emails, have been shown to increase sales by over 30%.
Email Marketing Tools
Choosing the right tool can make a big difference. Here’s a quick comparison:
Tool | Best Feature | Starting Price | Ideal For |
---|---|---|---|
ActiveCampaign | Detailed Analytics | $29/month | Small Businesses |
HubSpot | CRM Integration | $45/month | Enterprise Teams |
Omnisend | E-Commerce Focus | $16/month | Online Stores |
Klaviyo | AI-Powered Analytics | $45/month | Data-Driven Teams |
Brevo | Budget-Friendly | $25/month | Startups |
When picking a tool, think about what fits your needs. For instance, ActiveCampaign offers in-depth reporting, while HubSpot makes analytics easy to access. Whichever you choose, make sure it works well with your segmentation and content strategies to get the best results.
Summary and Action Steps
Boosting email conversions requires focused strategies based on proven methods. Here's how you can turn insights into effective actions.
Key Insights
Email marketing offers an impressive ROI, averaging over $36 for every $1 spent. The key to success lies in focusing on personalization, segmentation, mobile-friendly design, and interactive content.
Strategy | Impact |
---|---|
Personalization | 26% higher open rates |
Segmentation | Up to 760% revenue growth |
Mobile Design | 46% of emails opened on mobile |
Interactive Content | 73% higher click-to-open rates |
These strategies are supported by case studies that highlight how targeted segmentation and personalized content drive results.
Steps to Get Started
Apply these insights with these practical steps:
-
Build a Strong Foundation
- Remove inactive subscribers (those inactive for over six months) to keep your list focused.
- Choose the right email platform, like ActiveCampaign for advanced analytics or Brevo for affordability.
-
Use Personalization
- Start simple with name personalization, then expand to behavior-driven content.
- Create targeted content strategies based on user data.
-
Make Emails Mobile-Friendly
- Use larger fonts and buttons for easier navigation.
- Keep subject lines short and formatting clean.
- Highlight clear, eye-catching calls-to-action.
-
Test and Analyze
- Experiment with subject lines, timing, content formats, and CTA placements to improve performance.
- Regularly track metrics to inform future adjustments.
-
Refine Over Time
- Continuously monitor results and tweak your approach.
- Update segments and personalization rules based on engagement trends.
Consistency is key. For example, Proffsmagasinet improved their conversion rates by 100% and cut unsubscribe rates by 65% through data-driven refinements.